Rapala values its relationship with its customers and takes pride in the quality and craftsmanship of its products. Rapala warrants its products against defects in materials or workmanship for a period of one year from the date of purchase.
In the event you have a defective Rapala brands product, it may be returned if still within the warranty period. Please follow the warranty procedure below. "Rapala Brands" include Rapala, 13 Fishing, VMC, Sufix, Storm, Luhr-Jensen, Blue Fox, Terminator and StrikeMaster.
NOTE: THIS WARRANTY PROCEDURE EXCLUDES POWER AUGERS.
For additional information about Rapala Power Auger warranties and service, visit HERE.
For additional information about StrikeMaster Power Auger warranties and service, visit HERE.
For additional information about 13 Fishing rod warranties and service, visit HERE.
For additional information about 13 Fishing reel warranties and service, visit HERE.
Warranty Return Procedure
If purchased from a retail location, please return the product to original place of purchase.
If purchased through rapala.ca, please follow instructions below:
File a warranty claim by emailing your completed Warranty Form to Normark Service Center. They will instruct with further steps to complete your claim.
Following instruction after filing your warranty claim, you may need to ship the product back to us, along with the Warranty Return Form and proof of purchase. Please ship in a box or padded envelope to prevent loss of the product or further damage in the mail.
Rapala recommends that you obtain a tracking number, as Rapala will not be able to confirm receipt of your returned product. You will be responsible for any damage or missing shipments during the return. Rapala does not offer refunds, only replacement products.
NOTE: Some products carry specific warranty policies. See additional information under Brand Warranties.