Luhr-Jensen values its relationship with its customers and takes pride in the quality and craftsmanship of its products. They warrant all rods and reels against defects in materials or workmanship for a period of one year from the date of purchase. No warranty registration required.
Important: If purchased at a fishing retailer, please return through them first. It will be your quickest way to get a replacement. If purchased through Rapala/LuhrJensen.ca please follow the below.
Note: We may request a section of the rod with the model number on it, AND a completed warranty form must be submitted to process your warranty claim. Proof of purchase such as a receipt is a requirement for all warranty claims.
If purchased through one of our retail partner locations, return defective product(s) to the original place of purchase. If purchased through LuhrJensen.ca/Rapala.ca, please follow the warranty return procedure outlined under Warranty Procedure.
Unfortunately, we are unable to process walk-in claims. All warranty claims must be submitted via mail.
Valid Warranty Claims: Breakage due to material, or craftsmanship.
If your rod broke because of material, or craftsmanship it will be replaced quickly and at no charge other than the return shipping to Luhr-Jensen. If we determine it broke by abuse or misuse, we will contact you. Please understand rods aren’t indestructible and must be used fairly to the type of fishing they were designed for.
Shipping Guidelines: Please note that we require to have the 6” section of the rod with the decal displaying the model number, accompanied with a completed Luhr-Jensen Rod/Reel warranty return form (submitted below and you will receive an email copy), and proof of purchase such as a receipt from an Authorized Retailer.
Here is an example of the section of the rod we will need:
Rod Guides Policy: Broken/missing guides are not covered under any Luhr-Jensen Warranties. Guides are inexpensively and quickly replaced at most quality fishing tackle shops.
You may contact us by email at email@example.com with the Subject “Replacement Guide Inquiry” for an inquiry of us to send a replacement by mail. It is much more inexpensive and faster to have a guide repaired locally.
Out of Stock Policy: In the event, a product submitted for warranty is out of stock or discontinued, Luhr-Jensen will generously find a comparable replacement or credit your Rapala.ca account.
*Authorized Retailer Policy: Retailers will possess a brick and mortar storefront location. Luhr-Jensen will not warranty products purchased through private sale, online auction or marketplace sites (i.e. e-bay etc.) due to the untraceable nature of the transaction.
Processing: Please allow 3-5 business days to process the warranty and additional 5-7 business days for shipment.
If your request qualifies under our warranty program, start the process by simply filling out the reel replacement form below and wait further instructions from our customer service team. If we do not receive all information on the form below we will not have the details we need to replace your product.