13 Fishing commit to delivering superior angler experiences and takes pride in the quality and craftsmanship of our products. We warrant that our reels will be free from defects in material or workmanship for the period of one year from the date of purchase. Abuse, improper use, dirt, rust or normal scratching or wear marks will not be covered under this warranty policy. Warranty Service does not include cleaning. Please be sure to register your product on our website HERE. A receipt from an Authorized Retailer* is a requirement for warranty claims. Claims without proof of purchase will not be accepted. In the event a product submitted for warranty is out of stock or discontinued, 13 Fishing will generously find a comparable replacement.
Important: If purchased at a fishing retailer, please return through them first. It will be your quickest way to get a replacement. If purchased through Rapala/13Fishing.ca please follow the below.
If your request qualifies under our warranty program, start the process by simply filling out the reel replacement form below and wait further instructions from our customer service team. If we do not receive all information on the form below we will not have the details we need to replace your product.
*An Authorized Retailer will possess a brick and mortar storefront location. 13 Fishing will not warranty product purchased through online auction or marketplace sites (i.e. e-bay etc) due to the untraceable nature of the transaction.
Looking for 13 Fishing rod warranty? For additional information, visit HERE.
The below authorized service center is happy to perform requested non-warranty service. This service will be charged at the normal rates of the individual service center and will be supported accordingly by the individual service center. Contact them for more details.
Contact The Below Authorized 13 Fishing Canadian Warranty Service Provider For Further Details:
For all warranty and non-warranty service, you will need to send your 13 Fishing reel(s) to the closest official service center:
Rockey’s Tackle Repair Services Inc.
10 Kithener STreet. Building B, Orillia, ON L3V 6Z9
Contact Via Email
Mike’s Reel Repair Services Inc.
#108-31060 Peardonville Rd, Abbotsford, BC, V2T6K5
Mike's Reel Repair Website
Unfortunately, we are unable to process walk-in claims. All 13 Fishing reel warranty claims must be submitted to either Mike's Reel Repair or Rockey's Repair services above.