Before using your new StrikeMaster auger, make sure to register it for easy warranty referral. Canadian residents please use this Warranty Registration Form.
Important: If purchased at a fishing retailer and within their return policy period, please return through them first. It will be your quickest way to get a replacement. If purchased through Rapala/13Fishing.ca or outside of the original purchase location's return period please follow the below options. We require proof of purchase(receipt) if you have not registered your StrikeMaster auger.
*An Authorized Retailer will possess a brick and mortar storefront location. Rapala will not warranty product purchased through online auction or marketplace sites (i.e. e-bay, Facebook Market Place etc) due to the untraceable nature of the transaction.
See Options Below According To Your Service Needs:
1. I Have Either Registered My Auger and/or Have Proof Of Purchase
If your request qualifies under our warranty program(see below), start the process by simply filling out the warranty form below and wait further instructions from our customer service team. If we do not receive all information on the form below we will not have the details we need to replace your product.
You Qualify To Contact Under Warranty Program If:
- You have registered your auger or have proof of purchase
- You have purchased within 2 years of today's date and are outside of your original purchase location's return policy period
- It is a manufacturer defect
2. I Have Not Registered My Auger or Have Proof Of Purchase
Unfortunately, we require registration or proof of purchase to proceed with a warranty claim.
3. I Require Servicing As I Am Outside Of The Warranty Period (Purchased Over 2 Years Ago)
Please contact our Canadian Master Service Centre, Bay Distributors in North Bay, ON for all your StrikeMaster service needs:
1-800-461-9500 (Toll Free)
Email Bay Distributors at: firstname.lastname@example.org
If you have StrikeMaster warranty questions please call or email Rapala VMC below (we do not sell StrikeMaster auger parts on Rapala.ca):
Rapala VMC Canada Warranty (Oshawa, ON)
Email Rapala VMC Canada Warranty Department
Please be advised that servicing your StrikeMaster product at an unauthorized service center will void your StrikeMaster warranty.
For your convenience, please find the parts lists for StrikeMaster augers below:
For StrikeMaster Owners Manuals, see Strikemaster Owners Manuals.
The warrantor’s obligation shall be limited to repairing or replacing any part, which upon examination by StrikeMaster, is determined to be defective. This obligation begins on the date of purchase (as evidenced by a product receipt) and continues for a period of TWO YEARS after purchase (“warranty period”), with the exception of engines and parts subject to wear and tear. This warranty is non-transferable; warranty registration must be completed online or via USPS within 30 days of purchase to validate warranty. The warranty does not apply if product has been negligently used, misused, altered, damaged in an accident or if periodic maintenance has not been performed. Customer is responsible for shipping and transportation charges to the nearest warranty repair center.
Company warrants that Product, other than engines and parts subject to wear and tear, will perform substantially in accordance with the accompanying written materials [owner’s manual] for a period of TWO YEARS. In the case of engines and parts subject to wear and tear, please refer to the chart below. Parts subject to normal wear and tear are not covered by warranty including: air filter, fuel filter, any rubber part that comes in contact with fuel, clutch, spark plug, starter (recoil), 12 volt batteries and blades. In the event applicable law imposes any implied warranties, the implied warranty period is limited to TWO YEARS from the date reflected on the product receipt. Some jurisdictions do not allow such limitations on the duration of an implied warranty, so the above limitation may not apply.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND AUTHORIZED SERVICE CENTERS DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE PRODUCT AND WRITTEN MATERIALS [OWNER’S MANUAL]. THIS LIMITED WARRANTY GIVES CUSTOMER SPECIFIC LEGAL RIGHTS. CUSTOMER MAY HAVE OTHER RIGHTS DEPENDING ON THE JURISDICTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR AUTHORIZED SERVICE CENTER BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE COMPANY’S AND AUTHORIZED REPAIR CENTER’S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Continued satisfying performance from your StrikeMaster power ice auger may be assured by applying a minimum amount of preventive maintenance.
Limited Warranty Coverage (with receipt/proof of registration) is as follows: