Rapala Employment Opportunities

Thank you for your interest in the Rapala brand. While we do not currently have any available job openings, you may send us your resume. Our Human Resource Department will review and file selected resumes for up to a year.

Department: Customer Service

Location: Rapala Canada

Reports to: Customer Service Manager

Salary Range: 38K to 42K

Position Summary

The Data Entry role supports the Customer Service department by managing data accuracy, maintaining product information, and assisting with day-to-day customer service operations. This role plays a key part in supporting major retail partners, ensuring timely and accurate information flow across systems and customer portals.

This position is on site, in office 5 days a week. Office is located in South Oshawa.

Key Responsibilities

Data Management & Entry

• Perform accurate and timely data entry across internal and external systems
• Maintain and update item master data to ensure product information is current and accurate
• Process product updates including item changes, pricing, descriptions, and status updates

Customer & Portal Support

• Update and maintain T1 customer portal data
• Upload and manage product images for new items and product updates within customer portals
• Ensure all customer-facing data is accurate
• Assist in resolving customer disputes by gathering information, updating records, and supporting resolution efforts

Customer Service Support

• Provide backup support to the Customer Service team as needed
• Support daily workload during peak periods or team absences

Qualifications & Skills

• Previous experience in customer service, data entry, or administrative support preferred
• Strong attention to detail and high level of accuracy
• Strong problem-solving skills with the ability to identify issues, analyze information, and recommend solutions
•  Proficient in Microsoft Office, with intermediate-level Excel skills required (e.g., formulas, VLOOKUP/XLOOKUP, pivot tables, data validation)
• Comfortable working with multiple systems, databases, and customer portals
• Strong organizational and time management skills
• Ability to handle confidential information professionally
• Strong communication skills, both written and verbal
• Experience working with major retail customers (e.g., Canadian Tire, Walmart) is an asset

Work Environment

• Fast-paced, deadline-driven environment
• Collaborative team setting
• Opportunity to learn retail customer processes and product lifecycle management

Send resumes by email to:

custserv.ca@rapalavmc.com

Send resumes by mail to:

Rapala VMC Canada
Attn: Human Resources
1350 Phillip Murray Ave
Oshawa, Ontario
L1J 6Z9