My Order

The status of your order is updated regularly on Rapala.ca. The order status represents what is happening with your order between the time you place it and the time it ships from our warehouse.

To find your order status, visit the Order History page of the “My Account” section of Rapala.ca. Here you will find detailed information about current and past orders. Once your order is shipped, your tracking number(s) will be displayed when available.

We will also keep you up to date about the status of your order by email. For more information on the email messages you may receive, click here.

After you complete your purchase, you will see the order confirmation page. Here you will see your order number and the complete details of your order. We recommend that you print this receipt and save the order information for your records. You will need this information for all references to your order.

You will also receive an email confirmation with the details of your order within an hour of your purchase.

Once your items have shipped, you will receive a shipping confirmation email with your tracking code. If you have an account, and logged into your account to place your order, you can check the status of your order any time by logging in to “My Account” and selecting “Order History”.

Note: We cannot change or cancel an order once it has been placed. For more information click here.

Because we strive to get your order shipped as quickly as possible, we cannot change or cancel an order once it has been placed.

Once your order has been processed you will no longer see this Billing & Submit page. Instead, you will be taken to an Order Confirmation page that says “Thank You for Your Order”. Once the order is complete, you will also receive an Order Confirmation Email.

Troubleshooting Tips:

• Please make sure all required fields are filled in fully and accurately. (Note: Fields that are required will turn red if left blank or when filled in incorrectly after clicking the “Submit My Order” button.)
• If you are using a credit or debit card, double-check that the card number, expiration date, and card security code match that of the credit card.
• If you are using PayPal, double check that the PayPal payment was authorized. If it has been, there will be a message in green text saying “Your PayPal Authorization has been confirmed.” This message will appear in the PayPal box above. If the PayPal authorized has been confirmed, you will still need to click on the green “Proceed To Secure Checkout” button at the bottom of the page to submit your order.
• If you are using PayPal and the PayPal payment has been declined, there will be a message in red text saying “Your PayPal Authorization has not been authorized.” This message will appear in the PayPal box above along with PayPal’s description of the error and information on how to contact PayPal. Alternately, if a PayPal authorization gets declined, you can either try again through PayPal or try using a credit card. Links to both of these options should appear in the PayPal box above.
• Some order issues are browser or device related. A browser is the software application that brings up web pages. A device is the type of computer, tablet or phone you’re using. We support all major browsers (Internet Explorer, Google Chrome, FireFox and Safari). Please make sure you have the most up-to-date version of your browser. Unfortunately, not all devices (phones, tablets and gaming stations) can be supported. If you are using one of these devices and are not able to complete your order, you may want to try to place your order on a computer or laptop.
• Some credit cards have limitations on how much can be purchased in a single purchase, how much can be purchased within a given timeframe, or how much can be purchased online. Many times, this is a security feature provided by your bank.
• If you have tried all of the above and are still not able to place your order, please contact you bank to see if your account has spending limitations for online purchases.