CA

This site is intended for Canadian customers only. We apologize, we cannot accommodate orders or inquiries from outside Canada. To find the correct website for your region click here.

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Customer Service

Shipping Methods, Costs & Timing

Holiday Shipping Times In Effect

Order by December 17th for guaranteed delivery(see below for general estimated regional delivery times which can be delayed during the holidays). Unfortunately, we do not offer expedited shipping at this time. Our warehouse is closed December 25th-26th, so please expect additional delays during that time. Thank you for your patience and good luck during the hardwater season!

  • Orders are usually processed within 24 hours and shipped out within 48 hours. We do not guarantee same-day processing or shipping. We process and ship orders Monday-Friday, excluding holidays. Standard Ground Shipping -> Estimated Arrival within 2-10 Business Days. Please allow up to fourteen (14) business days for shipments to remote locations.
  • Any applicable surcharges and discounts will appear in the Shipping Method section as well as in the Cart Total Summary at the bottom right corner of the page.
  • *WE DO NOT ACCEPT PO BOX ADDRESSES*
  • Standard Ground Shipping is the only available shipping method currently. Estimated Arrival in 2-10 Business Days depending on location. Please allow up to 14 Business Days for shipments to remote locations. Please see below estimated shipping time by general region. *Note that this is an ESTIMATE and not guaranteed delivery times. (Allow 7-14 Business Days for Sleds, Augers and Shelters.)
Estimated Shipping Time By General Regions:
  • Central Ontario (Within 300km of GTA): 1- 2 Business Days
  • Remote Ontario: 7-14 Business Days
  • Central Quebec: 2-3 Business Days
  • Remote Quebec: 7-14 Business Days
  • Central Manitoba/Saskatchewan: 2-5 Business Days
  • Remote Manitoba/Saskatchewan: Up to 14 Business Days
  • Central Alberta: 2-5 Business Days
  • Remote Alberta: Up to 14 Business Days
  • Central British Columbia: 2-5 Business Days
  • Remote British Columbia: Up to 14 Business Days
  • Central Nova Scotia, Newfoundland and PEI: 2-5 Business Days
  • Remote Nova Scotia, Newfoundland and PEI: Up to 14 Business Days
  • Yukon: Up to 14 Business Days
  • Northwest Territory: Up to 14 Business Days

    Standard Ground Shipping Rate Structure(before tax):
  • Standard Ground Shipping Rates for orders equal to $50 or less: $8.99. + tax
  • Standard Ground Shipping Rates for orders between $50.01 and $75.00: $11.00 + tax
  • Standard Ground Shipping Rates for orders between $75.01 and $98.99: $13.50 + tax
  • Standard Ground Shipping Rates for orders between $99.00+ FREE

  • Additional Surcharges may apply. Shipping and handling charges are subject to change without notice.
  • PLEASE NOTE: Orders are usually processed within 24 hours and shipped out within 48 hours. We do not guarantee same-day processing or shipping. We process and ship orders Monday Friday, excluding holidays. You will receive a shipping confirmation email once the order has shipped from the warehouse. Throughout the year Rapala.ca may offer various shipping promotions. Any reduction in shipping charges will automatically be applied during the check out process.

    See our Full Shipping Policy.

    Backorders

    Rapala strives to fill every order to its entirety. Any item(s) not available when your order is processed will automatically be cancelled and you will be notified by email. You will not be billed for any cancelled item(s). If you wish to still receive these items, you must reorder. Visit Rapala.ca to check current availability or to reorder the item(s).

    Do You Offer Expedited Shipping?

    Rapala.ca does not currently offer expedited shipping.

    What Is Free Shipping?

    It is FREE Standard Ground shipping(some exclusions apply), (see above), orders will ship Standard (Ground), via UPS, FedEx, CanPar, Purolator or a combination of couriers. Actual shipping time is between 2-10 business days(see above for approximate shipping timelines). We DO NOT deliver to Post Office Boxes. Shipping surcharges may apply(remote areas & larger items shipped). You will be notified prior to shipment if surcharges apply. Saturday delivery is not available.

    Can I Pick Up My Order At Your Warehouse?

    No, customers will receive orders through mail/courier only.

    Do You Ship Internationally?

    Rapala.ca currently only ships online orders to locations inside Canada.

    Currency

    All prices are in Canadian dollars (CAD) and do not include applicable taxes.