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Customer Service
Shipping Methods, Costs & Timing
Holiday Shipping Times In Effect
Order by December 13th for guaranteed delivery before December 24th(based on central general estimated regional delivery times which doesn't include remote addresses or courier delays during the holidays - the sooner you order the better). Unfortunately, we do not offer expedited shipping at this time.
Our warehouse is closed from December 20th to January 4th, so please expect additional delays during that time. We will work hard with a dedicated crew starting on January 4th to get all orders processed during our shutdown period shipped by January 5th. Thank you for your patience and good luck during the hardwater season!
- Orders are usually processed within 24 hours and shipped out within 48 hours. We do not guarantee same-day processing or shipping. We process and ship orders Monday-Friday, excluding holidays. Standard Ground Shipping -> Estimated Arrival within 2-10 Business Days. Please allow up to fourteen (14) business days for shipments to remote locations.
- Any applicable surcharges and discounts will appear in the Shipping Method section as well as in the Cart Total Summary at the bottom right corner of the page.
- *WE DO NOT ACCEPT PO BOX ADDRESSES*
- Standard Ground Shipping is the only available shipping method currently. Estimated Arrival in 2-10 Business Days depending on location. Please allow up to 14 Business Days for shipments to remote locations. Please see below estimated shipping time by general region. *Note that this is an ESTIMATE and not guaranteed delivery times. (Allow 7-14 Business Days for Sleds, Augers and Shelters.)
Standard Ground Shipping Rate Structure(before tax):
PLEASE NOTE: Orders are usually processed within 24 hours and shipped out within 48 hours. We do not guarantee same-day processing or shipping. We process and ship orders Monday Friday, excluding holidays. You will receive a shipping confirmation email once the order has shipped from the warehouse. Throughout the year Rapala.ca may offer various shipping promotions. Any reduction in shipping charges will automatically be applied during the check out process.
See our Full Shipping Policy.
Backorders
Rapala strives to fill every order to its entirety. Any item(s) not available when your order is processed will automatically be cancelled and you will be notified by email. You will not be billed for any cancelled item(s). If you wish to still receive these items, you must reorder. Visit Rapala.ca to check current availability or to reorder the item(s).
Do You Offer Expedited Shipping?
Rapala.ca does not currently offer expedited shipping.
What Is Free Shipping?
It is FREE Standard Ground shipping(some exclusions apply), (see above), orders will ship Standard (Ground), via UPS, FedEx, CanPar, Purolator or a combination of couriers. Actual shipping time is between 2-10 business days(see above for approximate shipping timelines). We DO NOT deliver to Post Office Boxes. Shipping surcharges may apply(remote areas & larger items shipped). You will be notified prior to shipment if surcharges apply. Saturday delivery is not available.
Can I Pick Up My Order At Your Warehouse?
No, customers will receive orders through mail/courier only.
Do You Ship Internationally?
Rapala.ca currently only ships online orders to locations inside Canada.
Currency
All prices are in Canadian dollars (CAD) and do not include applicable taxes.