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Customer Service

Return Instructions

It’s easy to return a purchase. Here’s how:

  • First contact Customer Service( to obtain a Return Authorization Number (RA #) and to confirm the product is returnable.
  • After receiving your RA# fill out the returns form included in your package or download them below. Please be sure to note the item you are returning and the reason for your return or exchange.
  • Once you have completed the form, please box up your return and send it by ground freight. (We recommend purchasing tracking information to help expedite returns claims.)

Download ENGLISH Return Form


Download FRENCH Return Form


Please Note: Return Shipping charges are the responsibility of the customer to pay.