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Customer Service

Rapala Power Auger Warranty


Normark, Inc. warrants RAPALA® ICE AUGER POWERHEADS to be free from defects in the material or workmanship for a period of five years from the date of purchase(on augers purchased after September 1, 2016). Any unit used in a commercial application is covered for a period of 90 days after purchase. This warranty applies to the original owner with a proof of purchase and is not transferable. You must register your warranty before any warranty claim is serviced. You can register your Rapala Power Auger on theRapala Warranty Registration page.

For Rapala Power Auger Warranty and Non-Warranty service and/or parts questions, please contact the below certified service partners:

ONTARIO / QUEBEC / MARITIMES
  • Warranty & Non-Warranty Repair Service & Parts
  • Canada Power Technology (CPT): 1-800-861-9559 (Toll-Free Phone)

  • MANITOBA / SASKATCHEWAN / ALBERTA / B.C.
  • Warranty & Non-Warranty Repair Service & Parts
  • Yetman's (Winnipeg, MB): 1-800-665-8623 (Toll-Free Phone)

  • PLEASE NOTE: If your product is under warranty, repair service MUST be carried out by one of our “CERTIFIED” SERVICE/REPAIR CENTRES to avoid compromising your warranty.

    If your Rapala power auger product is still under warranty, please speak to the certified repair partner in your region(see above). This will either be Canada Power Technologt(CPT) or Yetman's. They will then direct you to the certified repair centers near you. You can also contact them if you are in need of specific parts for your Rapala Power Auger(Black Ice, Vortex, Tundra, Nitro, Tempest, Enduro, Cyclone and Pro Select).

    Please be advised, servicing your Rapala product at an unauthorized service center will void your Rapala power auger warranty.

    Unfortunately, we are unable to process walk-in claims. All warranty claims must be submitted via mail.

    Reconditioned Augers

    Normark, Inc. warrants officially refurbished RAPALA® ICE AUGER POWERHEADS to be free from defects in the material or workmanship for a period of 30 days from the date of purchase. This warranty applies to the new owner with a proof of purchase and is not transferable. You must register your warranty before any warranty claim is serviced. Fill out a Warranty Form to register your Rapala Power Drill for warranty.