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Customer Service

13 Fishing Reel Warranty

13 Fishing values its relationship with its customers and takes pride in the quality and craftsmanship of its products. We warrant that our reels will be free from defects in material or workmanship for the period of one year from the date of purchase. Abuse, improper use, dirt, rust or normal scratching or wear marks will not be covered under this warranty policy. Warranty Service does not include cleaning. Please be sure to register your product on our website HERE. A receipt from an Authorized Retailer* is a requirement for warranty claims. Claims without proof of purchase will not be accepted. In the event a product submitted for warranty is out of stock or discontinued, 13 Fishing will generously find a comparable replacement.

*An Authorized Retailer will possess a brick and mortar storefront location. 13 Fishing will not warranty product purchased through online auction or marketplace sites (i.e. e-bay etc) due to the untraceable nature of the transaction.

 

Non-Warranty Service
The below authorized service center is happy to perform requested non-warranty service. This service will be charged at the normal rates of the individual service center and will be supported accordingly by the individual service center. Contact them for more details.

 

Contact The Below Authorized 13 Fishing Canadian Warranty Service Provider For Further Details:

 

For all warranty and non-warranty service, you will need to send your product(s) to:

 

Rockey’s Tackle Repair Services Inc.
3 Royce Ave. #1&2, Orillia, ON L3V 5H8
Phone: 705-325-3526
Contact Via Email
Rockey's Website

 

Unfortunately, we are unable to process walk-in claims. All 13 Fishing reel warranty claims must be submitted to Rockey's Repair services above.