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Customer Service

13 Fishing Reel Warranty

13 Fishing values its relationship with its customers and takes pride in the quality and craftsmanship of its products. We warrant that our reels will be free from defects in material or workmanship for the period of one year from the date of purchase. Abuse, improper use, dirt, rust or normal scratching or wear marks will not be covered under this warranty policy. Warranty Service does not include cleaning. Please be sure to register your product on our website HERE. A receipt from an Authorized Retailer* is a requirement for warranty claims. Claims without proof of purchase will not be accepted. In the event a product submitted for warranty is out of stock or discontinued, 13 Fishing will generously find a comparable replacement. Submit your warranty request with proof of purchase HERE

*An Authorized Retailer will possess a brick and mortar storefront location. 13 Fishing will not warranty product purchased through online auction or marketplace sites (i.e. e-bay etc) due to the untraceable nature of the transaction.

Looking for 13 Fishing rod warranty? For additional information, visit HERE.


Non-Warranty Service Providers
The below authorized service center is happy to perform the requested non-warranty service(cleaning etc). This service will be charged at the normal rates of the individual service center and will be supported accordingly to their procedures. Contact them for more details.


Rockey’s Tackle Repair Services Inc.
3 Royce Ave. #1&2, Orillia, ON L3V 5H8
Phone: 705-325-3526
Contact Via Email
Rockey's Website


Mike’s Reel Repair Services Inc.
#108-31060 Peardonville Rd, Abbotsford, BC, V2T6K5
Phone: 604-855-1119
Mike's Reel Repair Website


Unfortunately, we are unable to process walk-in claims. All 13 Fishing reel warranty claims must be submitted HERE.